Notice To Student: All questions pertaining to registration, refunds, school policy, and completion certificates should be addressed to Gail Parke at gparke@suburbanwestrealtors.com or 610-560-4900.

All questions pertaining to course content should be addressed to Paula Tansey at ptansey@suburbanwestrealtors.com or 610-560-4900.

Inquiries will be addressed within 72 hours.

Course Expiration and Review: All course lessons on the computer must be completed within 180 days from the date of enrollment. Access to the computer lessons will expire at midnight on the 180th day after enrollment. You have 90 days to access and review the course content after you have completed the last lesson in a course.

Students are reminded that all Pennsylvania real estate licenses expire on May 31, 2006. Fourteen (14) hours of continuing education credit is required in order to renew your license. Failure to complete the education and renew your license by May 31, 2006 will result in additional fees, fines and or penalties to the Pennsylvania Real Estate Commission.

Certificate of Course Completion: Upon completion of course, you will receive a Completion Certificate. In the event the certificate is lost, a duplicate may be obtained from the Association of REALTORS® School offices upon request. An administrative fee may be charged for the duplicate.

Continuing Education Credits will be transmitted electronically to the Pennsylvania Real Estate Commission by the Association of REALTORS ® School.  

Registration Cancellation Policy: No refunds will be given once the student has registered or purchased the course. Students are responsible for making sure they have read and understood all notices including, but not limited to, computer system requirements.  

Technical Support: For technical assistance, please call Technical Support at 1-800-743-8703 or email them at techsupport@mycoursepage.com. Technical Support is available Monday – Friday from 9:00am to 11:00pm EST and on weekends from 12:00 – 4:00pm EST. (Holidays are an exception to this schedule. On holidays, the Technical Support hours may change.)

If you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. In order to effectively troubleshoot your issue, technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.  

System Requirements: In order to take this distance education course, your computer must meet the following system requirements:  

• IBM PC Compatible Computer (minimum 450 MHz Intel Pentium II processor or equivalent with 128MB RAM)
• SVGA (800x600) video card, driver, and monitor
• Microsoft Windows 98/ME/2000*/XP*
• Adobe Acrobat Reader 5.0 or greater (free download available with course)
• Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, cable or TI)
• Microsoft Internet Explorer version 5.5 or greater (free download available with course) (CompuTaught courses do not support any “Beta” versions of Internet Explorer)
• Printer (for course documentation and Student Affidavit)
• Flash Player plug-in (free download available with course)